[Software Issue] Outlook 2013 and older access issues. 1-25-2023 at 8AM

END-OF-LIFE SOFTWARE: Outlook 2013 and older clients are no longer working. Full access to email is available by logging in on the web at: https://www.csupueblo.edu/faculty-and-staff

DATE/TIME: 1-25-2023 at 8AM

DURATION: Ongoing.

IMPACT: Faculty and staff on campus who use Outlook 2013 (or older) cannot use the application on their machines. This application will require an update to the computer and Windows updates to be applied.

REASON: Microsoft has depreciated services for an authentication method used in an older software version. This will require an update to the application, or for email users to log in on the full Outlook on the web. https://www.csupueblo.edu/faculty-and-staff

NEXT STEPS: The technician team is actively updating applications via requests in the ticketing queue. Many computers have updated applications, but if yours is affected, please add a ticket number with your computer name. We have a process that will remotely push updates and provide a few pop-up prompts to guide you through the fix.

[Unscheduled Outage] Intermittent Wireless Network, Webpage, I: Drive and TWOLFnet Registration Resources down 8:00 AM

Unscheduled Outage: Wireless Network, CSUP Webpage, I: Drive and TWOLFnet Registration Resources down.

DATE/TIME: 1-4-2023 8:00 AM

DURATION: On going

IMPACT: There is a Network issue which is affecting some services to intermittently be unavailable, the issue is being investigated.

REASON: Unknown at this time, Network and System Services is investigating a the issue.

[Unscheduled Outage] Authentication Issues, All CSUP Services affected 12/21/2022 8:00 AM-Resolved 12/2/2022 12:53 PM

DATE/TIME: 12-21-2022 at 08:00am to 12-28-2022 12:53 PM

DURATION: 7 Days, 4hrs and 53 minutes

IMPACT: Some user authentication was unavailable.

REASON: We have identified the issue with authentication to be a failing switch in our core router chassis. Our vendor has sent us a new switch module, which was installed to resolve our Authentication and network issues. All resources have been restored.

Special Instructions: If you are experiencing issues authenticating, please restart your computer and try logging in again. If you are still experiencing issues after a restart, please call the Helpdesk at X2002