Author Archives

Chris Milliken

Executive Director of Information Technology

Current account support requests

The configuration issues previously mentioned have been addressed, affected accounts rectified and are currently being followed up on. We have made significant progress in completing tickets that have come in since the start of semester. We noticed some email accounts are sending ticket responses into the spam folder. Please check […]

Inconsistent access issues (Blackboard, email, NetID)

[RESOLVED] — The IT team has identified a configuration issue with the automated system that has impacted some individuals trying to access Blackboard and email. This has resulted in inconsistencies in what some students see listed as their classes and their availability to access email. In many cases, things can […]

AIS/Student PAWS update

The work to identify the issue impacting AIS, particularly Student PAWS, is ongoing.   While I am happy to report that the system is online and available for you to access, we are watching it closely for performance issues while we continue to isolate the root cause.    We have put automated […]

AIS performance issues

AIS (Administrative Information System) has been experiencing performance issues today that has resulted in slowness and lags in access of the system. The technical team is currently troubleshooting the issue. We are very aware of the role AIS plays in campus processes at this time and are focused on restoring […]