Author Archives

Patricia Garcia

[Unscheduled Outage] Intermittent Wireless Network, Webpage, I: Drive and TWOLFnet Registration Resources down 8:00 AM

Unscheduled Outage: Wireless Network, CSUP Webpage, I: Drive and TWOLFnet Registration Resources down.

DATE/TIME: 1-4-2023 8:00 AM

DURATION: On going

IMPACT: There is a Network issue which is affecting some services to intermittently be unavailable, the issue is being investigated.

REASON: Unknown at this time, Network and System Services is investigating a the issue.

[Unscheduled Outage] Authentication Issues, All CSUP Services affected 12/21/2022 8:00 AM-Resolved 12/2/2022 12:53 PM

DATE/TIME: 12-21-2022 at 08:00am to 12-28-2022 12:53 PM

DURATION: 7 Days, 4hrs and 53 minutes

IMPACT: Some user authentication was unavailable.

REASON: We have identified the issue with authentication to be a failing switch in our core router chassis. Our vendor has sent us a new switch module, which was installed to resolve our Authentication and network issues. All resources have been restored.

Special Instructions: If you are experiencing issues authenticating, please restart your computer and try logging in again. If you are still experiencing issues after a restart, please call the Helpdesk at X2002

[Unscheduled Outage] All Campus Resource restored at the Tower 12/19/2022 – RESOLVED

Unscheduled Outage: Network Resources down at the Tower

DATE/TIME: 12-19-2022 11:38 PM

DURATION: On going

IMPACT: There is a connection issue between Pueblo and the Tower at Colorado Springs. Currently all network resources are unavailable, LUMENS(Centurylink) has been contacted and the connection issue is being investigated.

REASON: Unknown at this time, LUMENS is investigating a connection issue.

[Scheduled Outage] CRA Form on 01/02/2023 at 8:00 am

TRAINING:  To assist users in learning the fundamentals of Filebound and how to handle the CRA process, numerous training sessions will be held the week of January 9, 2023. To sign up for a session, visit the Information Technology Computer Resources Application website.

SCHEDULED OUTAGE:  Computer Resource Application (CRA) Form Outage

DATE/TIME:  01-02-2022 at 8:00 am

DURATION:  Starting 01-02-2022 8:00 am to 01-06-2022 8:00 pm

IMPACT:  The CRA Form will be unavailable during this period.

REASON:  The CRA Form will be replaced and tested during this downtime.

[Unscheduled Outage] Degree Audit System (DARS) 12/12/2022 at 10:30 AM – RESOLVED

Unscheduled Outage: It has been reported to ITS that the Degree Audit system (DARS) is unable to process audits, evaluations or exceptions. – RESOLVED. The system is running normally.

DATE/TIME: 12-12-2022 10:30 AM to 5:15 PM

DURATION: 6 hours and 45 minutes

IMPACT: Currently no audits can be ran for or by students, faculty and staff with the website or client software. No transfer evaluation or exceptions can be processed.

REASON: One of the services that runs the audits was not working properly.