[Unscheduled Outage] Authentication Issues, All CSUP Services affected 12/21/2022 8:00 AM-Resolved 12/2/2022 12:53 PM

DATE/TIME: 12-21-2022 at 08:00am to 12-28-2022 12:53 PM

DURATION: 7 Days, 4hrs and 53 minutes

IMPACT: Some user authentication was unavailable.

REASON: We have identified the issue with authentication to be a failing switch in our core router chassis. Our vendor has sent us a new switch module, which was installed to resolve our Authentication and network issues. All resources have been restored.

Special Instructions: If you are experiencing issues authenticating, please restart your computer and try logging in again. If you are still experiencing issues after a restart, please call the Helpdesk at X2002

Categories: Uncategorized